Shipping:
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page. If they are not estimated, then there is no guarantee on a specific arrival date.
Some products are not stocked and require drop shipping. Due to this we can not always guarantee that the selected carrier will always be the service used.
Flat Rate shipping costs are only available for the lower 48 states of the USA. US territories and Alaska/Hawaii will require custom shipping rates.
Customs, Duties and Taxes
Faction Motorsports is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
INTERNATIONAL SHIPPING POLICY
All international orders should be placed along with a follow up email to insure proper handling and pricing.
Due to some products being large or difficult to ship it is best that we are contacted directly for international orders.
Please email us at: sales@factionmotorsport.com
Cancellations:
If you wish to cancel an order before it is shipped, you can contact us within 30 days of the order date. If your order has shipped, it must be returned to us in order to process a refund. This excludes special order parts.
Any exterior parts such as as but not limited to full body kits, fenders, wings, and hoods are assumed to be SPECIAL ORDER unless stated otherwise.
All special order parts are ineligible for cancelation. These products are made to order in Japan and can NOT be cancelled once ordered. You are ONLY able to return them after delivery.
Return Policy:
You can return or exchange your purchase up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging, uninstalled. Some items are subject to a 20% restocking fee.
Open box items or used items are sold as is and are not refundable.
PREORDERS: Returned or cancelled preorders will be subject to a 50% restocking fee.
JAPAN ORDERS: Orders placed using our Japan drop ship service or ANY product shipping from Japan are non refundable. For larger items such as fenders and overfenders, they are too large to properly box and keep under max size limits. They will be lightly packed as best as possible with cardboard taped to the edges for protection, but they are still a high risk item for damage in transit. This rarely happens but it is possible. We can not be held responsible for damage occurred during shipping.
If your order is eligible for a refund and you start the process, you should expect to receive your refund within three weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have any questions email us: sales@factionmotorsports.com
Faction Motorsports does not cover manufacturer's warranty. All warranty and guarantees are provided by the manufacturer.
Privacy Policy:
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.